Frequently Asked Questions (FAQ)

Additional information about your stay

Here you will find everything you need to know about your ski, family & wellness holiday at Hotel Römerhof in Dorfgastein in the Salzburger Land.

Arrival & Stay

What are the check-in and check-out times?

Check-in is possible from 2:00 pm. On the day of departure, we kindly ask you to vacate your room by 11:00 am.

How can I guarantee my booking?

Your room reservation is confirmed upon receipt of a deposit of € 150.

Which payment methods are accepted?

You can conveniently settle your bill in cash, by debit card (Bankomat), VISA, Mastercard (Eurocard) or Diners Club. (Unfortunately, American Express is not accepted.)

Can I bring my dog?

Yes, dogs are very welcome. We charge € 18 per dog per night (food not included). One dog is permitted per room.

Service

Are e-bikes or bicycles available for hire?

Yes. Free bicycles as well as e-mountain bikes and city e-bikes (for a fee) are available to our guests.

Bicycle hire: free of charge
E-bike: € 30 per bike per day

As only a limited number are available, we recommend reserving at least one day in advance.

Can electric cars be charged at the hotel?

Yes, there are two wallboxes available right at the hotel.

Hybrid vehicles:  € 10 per charge
Electric vehicles: € 25 per charge

Is there parking at the hotel?

Yes, free parking is available to our guests right at the hotel.

Is it possible to arrive by public transport?

Yes. Dorfgastein railway station is just a few minutes from the hotel. By prior arrangement, we are also happy to organise a pick-up service.
Pick-up from Dorfgastein station is free of charge; from Bad Gastein or Schwarzach St. Veit stations, we can optionally pick you up for € 20 per journey.

How far is the hotel from the cable car?

The valley station of the Dorfgastein cable car is just a few minutes' walk away. In winter, the ski bus also stops right near the hotel and runs every 20 minutes between 8:30 and 10:50 am from the hotel to the cable car. In the afternoon, it also runs back to the hotel at regular intervals.

Can I store bicycles and skis safely?

Yes. Suitable storage facilities are available for bicycles as well as ski and snowboard equipment.

Can I arrive before check-in?

Of course. You are welcome to leave your luggage with us and start exploring the area or, if possible, move into your room earlier.

Can I leave my luggage at the hotel after check-out?

Yes, we are happy to store your luggage free of charge until your departure.

Is there a lift?

Yes, all floors of the hotel are easily accessible by lift.

Is there Wi-Fi at the hotel?

Yes, free Wi-Fi is available throughout the hotel.

Do you offer gift vouchers?

Yes, gift vouchers can be purchased online. You can easily design and pay for them on our website and then print them out as a print-at-home document.
The perfect gift for family and friends.

Can I order flowers or surprises for a special occasion?

With pleasure. Whether it's a birthday, wedding anniversary or jubilee – we are happy to help you organise small surprises.

How far is Hotel Römerhof from the Fulseck summit cable car in Dorfgastein?

The Fulseck summit cable car can be reached comfortably on foot in approx. 5–7 minutes.
In winter, a ski bus also runs directly from the hotel to the valley station of the Fulseck summit cable car every 20 minutes from 8:30 am to 10:50 am, and in the afternoon it returns to the hotel at regular intervals.

Is there a ski bus?

Yes, in winter a ski bus runs directly from the hotel to the Fulseck summit cable car station. It operates every 20 minutes between 8:30 am and 10:50 am. In the afternoon, it also runs at regular intervals from the valley station of the Fulseck summit cable car back to the hotel.

Can you walk from the hotel to the ski slopes?

Yes, the valley station of the Fulseck summit cable car can be reached on foot from the hotel in 5–7 minutes.

Does the Römerhof have an indoor pool?

Yes, the hotel has an indoor pool and a whirlpool.

Is there free parking?

Yes, free parking is available.

Can electric cars be charged?

Yes, electric cars can be charged for a fee. Electric cars: flat fee of € 25; hybrid vehicles: flat fee of € 10.

Bookings

What discounts are available for children?

Children benefit from attractive discounts when staying in their parents' room (with at least two full-paying guests).

Summer 2026

up to 3 years: free
3–5 years:          € 31
6–10 years:        € 67
11–14 years:       € 81
15–17 years:       € 98

Winter 2026/2027

up to 3 years: free
3–5 years:         € 32
6–10 years:       € 69
11–14 years:      € 84
15–17 years:      € 107

Can I book bed & breakfast only?

Yes. The reduction for bed & breakfast only is € 12 per person per day.

Is there a single supplement for single occupancy?

Yes. The single supplement is € 20 per person per day.

What are the cancellation terms?

Our cancellation terms are:

up to 30 days before arrival: free cancellation
29 to 8 days before arrival: 70% of the total price
7 to 1 day before arrival: 90% of the total price
on the day of arrival or in case of no-show: 100% of the total price

We are happy to issue the deposit already paid as a voucher for a future stay.

Do you recommend travel cancellation insurance?

Yes. We recommend taking out a Hotel Storno Plus insurance policy from Europäische Reiseversicherung. Among other things, it covers:
cancellation
trip interruption
delayed arrival
car breakdown
unintended extension of your holiday
search and rescue costs, including helicopter rescue

Mobility Ticket

What is the Guest Mobility Ticket?

With the Guest Mobility Ticket, you can use all public transport (trains and buses) in the state of Salzburg free of charge during your stay – including your arrival and departure.

When will I receive my Guest Mobility Ticket?

After successfully completing the online pre-check-in, we will conveniently send you the ticket by e-mail before your arrival.

Cuisine

When is the restaurant open?

Restaurant opening hours for our half-board guests:

Breakfast: 7:30 am to 10:00 am
Dinner: 6:30 pm to 8:30 pm

Opening hours of our à la carte restaurant:

Summer: Wednesday to Monday from 12:00 noon to 1:30 pm and 6:15 pm to 8:30 pm – the à la carte restaurant is closed on Tuesdays
Winter: Monday to Saturday from 6:15 pm to 8:30 pm, and Sunday from 12:00 noon to 1:30 pm and 6:15 pm to 8:30 pm.

SPA/Wellness

Is there a wellness area?

Yes, our wellness area with indoor pool, sauna and relaxation zones is available to our hotel guests every day – the perfect place to unwind after an active day in the mountains.