Frequently Asked Questions (FAQ)

Additional Information About Your Stay

Here you will find everything you need to know about your ski, family & wellness holiday at Hotel Römerhof in Dorfgastein in the Salzburger Land.

Arrival & Stay

What are the check-in and check-out times?

Check-in is possible from 2:00 pm. On the day of departure, we kindly ask you to vacate your room by 11:00 am.

How can I guarantee my booking?

The room reservation is secured by a deposit payment of € 150,-.

What payment options are available?

You can settle your bill conveniently by cash, debit card, VISA, Mastercard (Eurocard) or Diners Club. (American Express is unfortunately not accepted)

Can I bring my dog?

Yes, dogs are warmly welcome with us. We charge € 18,- per dog per night (without food). One dog per room is permitted.

Services

Are there E-Bikes or bicycles available for hire?

Yes. Free bicycles as well as chargeable e-mountain bikes and city e-bikes are available for our guests.

Bicycle hire: free of charge
E-Bike: € 30,- per bike per day

As only a limited number are available, we recommend reserving at least one day in advance.

Can electric cars be charged at the hotel?

Yes, two wall boxes are available directly at the hotel.

Hybrid vehicles:  € 10,- per charging session
Electric vehicles: € 25,- per charging session

Is there parking at the hotel?

Yes, free parking spaces are available for our guests directly at the hotel.

Is it possible to arrive by public transport?

Yes. Dorfgastein train station is only a few minutes from the hotel. We are also happy to arrange a pick-up service upon prior arrangement.
From Dorfgastein station this is free of charge; from Bad Gastein or Schwarzach St. Veit stations we can optionally pick you up for € 20,- per journey.

How far is the hotel from the mountain railway?

The valley station of the Dorfgastein mountain railway can be reached comfortably in just a few minutes on foot. In winter, the ski bus also stops in the immediate vicinity of the hotel and runs every 20 minutes between 8:30 am and 10:50 am from the hotel to the mountain railway. In the afternoon it also runs back to the hotel at regular intervals.

Can I store bicycles and skis safely?

Yes. Appropriate storage facilities are available for bicycles as well as ski and snowboard equipment.

Can I arrive before check-in?

Of course. You are welcome to leave your luggage with us and explore the surroundings, or, if possible, check into your room earlier.

Can I leave my luggage at the hotel after check-out?

Yes, we are happy to store your luggage free of charge until your departure.

Is there a lift?

Yes, all floors of the hotel are easily accessible by elevator.

Is there WiFi in the hotel?

Yes, free WiFi is available throughout the entire hotel.

Do you offer vouchers?

Yes, value vouchers can be purchased online. You can conveniently design and pay for them via our website and then print them out as a print-at-home document.
Ideal as a gift for family and friends.

Can I order flowers or surprises for a special occasion?

We would be delighted to help. Whether it's a birthday, anniversary or celebration – we are happy to assist with organising smaller surprises.

Bookings

What child discounts are available?

Children benefit from attractive discounts when sharing a room with their parents (from two full-paying persons)

Summer 2026

up to 3 years: free of charge
3-5 years:          € 31,-
6-10 years:        € 67,-
11-14 years:       € 81,-
15-17 years:       € 98,-

Winter 2026/2027

up to 3 years: free of charge
3-5 years:         € 32,-
6-10 years:       € 69,-
11-14 years:      € 84,-
15-17 years:      € 107

Can I book with breakfast only?

Yes. The reduction for bed & breakfast only is € 12,- per person per day.

Is there a single room supplement?

Yes. The single room supplement is € 20,- per person per day.

What are the cancellation conditions?

Our cancellation policy is:

up to 30 days before arrival: free cancellation
29 to 8 days before arrival: 70% of the total price
7 to 1 day before arrival: 90% of the total price
on the day of arrival or in case of no-show: 100% of the total price

We are happy to issue the deposit already paid as a value voucher for a future stay.

Do you recommend travel cancellation insurance?

Yes. We recommend taking out a Hotel Cancellation Plus insurance with the European Travel Insurance. This covers, among other things:
Cancellation
Trip interruption
Delayed arrival
Breakdown
Unwanted extension of stay
Search and rescue costs including helicopter rescue

Mobility Ticket

What is the Guest Mobility Ticket?

With the Guest Mobility Ticket you can use all public transport (trains and buses) in the federal state of Salzburg free of charge during your stay. Including arrival and departure.

When will I receive my Guest Mobility Ticket?

After successful online pre-check-in, we will send you the ticket conveniently by email before your arrival.

Dining

When is the restaurant open?

Opening hours for the restaurant for guests with half board:

Breakfast: 7:30 am to 10:00 am
Dinner: 6:30 pm to 8:30 pm

Opening hours for our À La Carte Restaurant:

Summer: Wednesday to Monday from 12:00 pm to 1:30 pm and 6:15 pm to 8:30 pm
Winter: Monday to Saturday from 6:15 pm to 8:30 pm and Sunday from 12:00 pm to 1:30 pm and 6:15 pm.

SPA/Wellness

Is there a wellness area?

Yes, our wellness area with indoor pool, sauna and relaxation zones is available to our in-house guests daily and invites you to unwind after an active day in the mountains.